Your license key

Lost your key, moving to a new Mac, or seeing "already active on two Macs"? Here's how to sort it out.

Find your key

• It's in your receipt email from Polar, sent on behalf of Farspeak Labs, right after you bought PhotoEscape. Search your email for "PhotoEscape" or "Polar", and check spam.
• Can't find the email? Open the customer portal and sign in with the email address you bought with. Your key is listed there.

Enter it in PhotoEscape

• After a scan, click Unlock to Repair and paste the key.
• Or choose PhotoEscape, then License, from the menu bar at any time.
• Keys start with PHOTOESCAPE-. Once activated, PhotoEscape keeps working offline.

Moving to another Mac

Each key works on two Macs at a time. To move it, open PhotoEscape on the Mac you're leaving and choose PhotoEscape, then License, then Deactivate This Mac. If that Mac is gone, free its spot from the customer portal instead, then activate on the new Mac.

Still stuck?

If PhotoEscape can't repair your export, see the refund policy.