Refund policy

Effective October 10, 2026

PhotoEscape is free to download, and the free scan shows what's missing from your export and what PhotoEscape can restore before you pay. Because you can check that first, refunds are for when PhotoEscape doesn't work for your export.

When you'll get a refund

• It can't repair your export. If PhotoEscape fails on your Google Takeout or Snapchat export and we can't fix the problem, you get a full refund. Email [email protected] within 30 days of purchase and describe what happened. We'll try to fix it first; if we can't, we refund you.
• You were charged twice or by mistake. We refund duplicate or accidental purchases.

How refunds work

• Purchases are processed by Polar, our merchant of record, and refunds go back to your original payment method through Polar.
• A refund deactivates the license key, and PhotoEscape returns to free scanning on your Macs. Repaired copies you already made stay yours.

Your rights under law

Nothing in this policy limits any rights you have under the consumer protection laws that apply to you.

Questions: [email protected].